Tuesday, October 12, 2004

Attitude in the Making

When I was in Boston a few weeks back, I couldn't resist the temptation to stop in at least one used books store.

I entered into Commonwealth Books on Boylston Street, which overlooks Boston Commons. They had a tremendous selection of dusty old volumes. If you're a book lover, it's a great place to stop.

I ended up getting a rather new book - Abstracting Craft; The Practiced Digital Hand - about the transformation of computers from tools to help create artwork to a medium for art itself. What I found fascinating about it was the concepts it describes on how people interact with computers.

My reading list is shrinking, and it's moving its way towards the top. So, I can't provide any type of review of the book right now. But, I wanted to share the introductory quote from the book, which I thought was a good one:

The true workman must put his individualized intelligence and enthusiasm into the goods which he fashions. He must have a natural attitude for his work so strong that no education can force him away from his special bent. He must be allowed to think of what he is doing, and to vary his work as the circumstances of it vary, and his own moods. He must forever be stirring to make the piece at which he is at work better than the last. He must refuse at anybody's bidding to turn out -- I won't say a bad -- but even an indifferent piece of work, whatever the public wants, or thinks it wants.

-- William Morris

A friend, on writing advice to another, on the difficulties of starting out in business noted that attitude was one of the most important elements of success. The type of attitude that Morris writes about above. A confidence, a faith in yourself that no matter what obstacles, or what shortcomings may face you, that you continue to move forward.

When I wrote about the value of mistakes a couple of days ago, one of the things I took for granted in the writing was that most people get up from a fall, brush themselves off, and begin again. But a lot of people don't.

The attitude to fashion something better than you've made before is related to the attitude to rise above problems, and your own mistakes.

How do you develop that attitude? Like most things. One step at a time.

Sunday, October 10, 2004

The Value of Making Mistakes

Chances are, as a business owner, you're going to make a mistake or two.

It happens, and you may not even know that you've committed some type of blunder. But, upon reflection, you may realize that you could have done something differently.

It pays to review upon your business activities on a regular basis - to set aside some time to refine processes, or consider how you interact with clients. Learning from your mistakes, and learning how to not make the same mistake again is part of a successful business strategy.

I was looking through some old books at a neighborhood antique shop and found an old volume on Benjamin Franklin. I've been working on putting together some pages on my personal site about Dr. Franklin, so I purchased it. As I was leafing through the book, I came across a story by the good doctor that I thought might be worth sharing here. It's a story that he wrote for his nephew, titled The Whistle

When I was a child of seven years old, my friends, on a holiday, filled my pocket with coppers. I went directly to a shop where they sold toys for children; and being charmed with the sound of a whistle, that I met by the way in the hands of another boy, I voluntarily offered and gave all my money for one.

I then came home, and went whistling all over the house, much pleased with my whistle, but disturbing all the family. My brothers, and sisters, and cousins, understanding the bargain I had made, told me I had given four times as much for it as it was worth; put me in mind what good things I might have bought with the rest of the money; and laughed at me so much for my folly, that I cried with vexation; and the reflection gave me more chagrin than the whistle gave me pleasure.

This, however, was afterwards of use to me, the impression continuing on my mind; so that often, when I was tempted to buy some unnecessary thing, I said to myself, Don't give too much for the whistle; and I saved my money.

As I grew up, came into the world, and observed the actions of men, I thought I met with many, very many, who gave too much for the whistle.

When I saw any one too ambitious of court favor, sacrificing his time in attendance on levees, his repose, his liberty, his virtue, and perhaps his friends, to attain it, I have said to myself, This man gives too much for his whistle.

When I saw another fond of popularity, constantly employing himself in political bustles, neglecting his own affairs, and ruining them by that neglect, He pays, indeed, said I, too much for his whistle.

If I knew a miser, who gave up every kind of comfortable living, all the pleasure of doing good to others, all the esteem of his fellow-citizens, and the joys of benevolent friendship, for the sake of accumulating wealth, Poor man, said I, you do indeed pay too much for your whistle.

When I met with a man of pleasure, sacrificing every laudable improvement of the mind, or of his fortune, to mere corporeal sensations, and ruining his health in their pursuit, Mistaken man, said I, you are providing pain for yourself, instead of pleasure; you give too much for your whistle.

If I see one fond of of fine clothes, fine furniture, fine equipages, all above his fortune, for which he contracts debts, and ends his career in a prison, Alas! says I, he has paid dear, very dear, for his whistle.

When I see a beautiful sweet-tempered girl married to an illnatured brute of a husband, What a pity it is, say I, that she should pay so much for a whistle!

In short, I conceive that great part of the miseries of mankind are brought upon them by the false estimates they have made of the value of things, and by their giving too much for their whistles.

The cost of that whistle was much higher than it should have been, but the value in understanding the mistake made was priceless.

I'm also a believer that it's possible to learn from the mistakes of others, and I'm looking forward to reading the rest of the words of Benjamin Franklin. His words to his nephew provide a lesson to all of us if we want to take it.

There is value in understanding when you make a mistake, or in considering the mistakes of others, when you learn from them, and can take steps to avoid them.

How do you do that?

  • Understand that the potential exists for making a mistake, and consider setting up processes in your undertakings that help you avoid mistakes.

  • Take notes when you make business decisions, explaining the reasons for those decisions, and review them on a regular basis.

  • Write those notes in a manner that is easy for you to do, and in a way that is easy to review.

  • Make sure that your communications with your customers includes noting whatever criticisms they might have, and solicit their feedback to see what they liked and disliked about your services or products.

  • When you finish a project, make a list of lessons learned - understand the reasons for your successes and your failures, and figure out how to build upon the successes, and how to avoid the failures.

  • If you work as part of a team, work together to come up with that list of reasons for success or failure, and enable each other to build a future of more effective cooperation.

The value of making a mistake is in what you do after you realize you've made one, and in learning to take proactive steps to avoid making more.

Of Search Engines and Usability

Friend, mentor, co-conspirator Kim Krause has a new article out on web site usability that describes the impact of designing a site with your visitors in mind.

It's called Do Not Drop Your Web Site Off the Search Engine Cliff. If you own a commercial web site, it's a good introduction on how to look through a usability perspective to help your efforts to get your site noticed.