Friday, February 18, 2005

Yahoo! Talks Spelling

An amusing look at the troubles with building a spell check feature into a search engine: Yahoo! Search blog: How's Your Speling?

Better Banking Means More than Orange: It Means Better Relationships and Better Communities

Katherine Stone shares some excellent ideas about The Banking Experience at Decent Marketing.

Her thoughts concerning ING's approach to retail banking are also thoughtful and interesting.

A commentor pointed to a Fast Company article on ING, and I found myself smiling. Would You Like a Mortgage With Your Mocha? describes the corporate headquarters of ING pretty well.

Instead of building its own office tower, it has chosen to invest in reinvigorating the area around Wilmington's run-down train station. This summer, part of the company will move into a renovated Pennsylvania Railroad building wedged between the train station and the Christina River. ING Direct has been working with the city to connect its new building to the station by closing a street and erecting a glass atrium full of shops, restaurants, and an ING Direct Café. The company is also advocating a redo of the train station itself.

The article is from a couple of years ago, and the headquarters has been built.

I used to walk past their buildings at least once a week or so, to get to a riverfront produce market (and lunch area), before I left Wilmington a month ago. I'm not an ING customer, but I love this company for what they've done to make this small section of town a bright vibrant place.

Take an area that's run down, and needs a little tender-loving-care and personal attention. Build on the strengths of that area, and find the human side of the relationship and strive to make it better. Show the bright and optimistic side of things.

That's what they did to the section of Wilmington, Delaware, that they entered. And it sounds like that's what they are trying to do to banking, too.

Sunday, February 13, 2005

What Do You Do on An Elevator?

I really enjoyed Dirk Knemeyer's post on The Elevator Experience.

I recently left a job where I did have to ride on elevators everyday, where I had to sit in rush hour traffic, and where I paid for parking.

Now I work in a small town which is busier on weekends than it is during the working week. I'm not sure if there are any buildings in town that have an elevator. parking is free, and there seems to always be a spot to park in near work.

I've been hit with a bit of culture shock over the change. But I'm enjoying it. The little differences are magnified as I'm getting used to the change.

I suspect that I'm not alone. It's getting easier to work with others located around the globe without having to do it from a metropolis.

Don't miss those elevator rides, either.