Saturday, April 15, 2006

Reflections of leadership in everyday encounters

An excellent article from USA Today on Raytheon CEO Bill Swanson's Unwritten Rules of Management, titled CEOs say how you treat a waiter can predict a lot about character.

All thirty-three of the rules are listed in the article, yet I found myself sending for a copy of the actual booklet, which is free. There are a few folks I want to share it with...

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